“Empathy is the ability to understand others. It’s a critical business tool.” were Carly Fiorina’s opening words at a recent panel discussion I attended. Fiorina and her fellow panelist view empathy as an essential part of leadership, and vital for corporate success. This led me to wonder if, and where, there is a place for empathy in event management.
Being empathic simply is imagining ourselves in another person’s shoes. And then acting accordingly!
This skill certainly is one every event manager needs to perfect. Operating empathically often means bringing business down to a personal and emotional level. – The people-level. And in event management, people are the one factor that can make or break an event. Continue reading